(1 ) The customer has the right of withdrawal: Link to the Cancellation policy (это документ 04)
(2 ) In addition to the statutory warranty, we provide a 3-year guarantee on all our products in accordance with §443 BGB. In the event of defects, the guarantee or warranty shall be provided in accordance with the statutory provisions.
(3 ) Complaints can be submitted informally by e-mail, letter or fax.
(4 ) Further terms and conditions can be found in the GTCs (пояснение: это документ 01 General Terms and Conditions)